Meet
AI operating system for autonomous freight execution
Miles orchestrates AI agents across pricing, coverage, dispatch, and in-transit operations to execute supply chain workflows in real time - across voice, email, text, and your TMS - operating within guardrails and escalating exceptions when human judgment is needed.
Measured in live brokerage operations:
Up to 41% margin uplift
50%+ time saved
99% early fraud detection
Miles takes the work. Your team makes the decisions.
Miles runs the operational follow-through that slows teams down - outreach, confirmations, check-ins, updates, and documentation. Every action is executed within guardrails, logged in real time, and escalated when judgment is required, so your team stays focused on decisions, relationships, and exceptions.
Load Booking Agent
Miles orchestrates pricing and coverage through the Load Booking Agent, which manages inbound and outbound carrier outreach. The agent validates compliance in real time, negotiates pricing within defined guardrails, selects the best-matched carrier, and issues rate confirmations. Exceptions are escalated when human judgment is required.
Why it works
- Always-on execution : no missed calls, emails, or follow-ups
- Policy-aware decisions : pricing, compliance, and assignment enforced automatically
- Early risk prevention : fraud and compliance issues flagged before booking
- Human-in-the-loop by design : approvals only when they matter
Dispatch Agent
Miles drives confirmation and dispatch through the Dispatch Agent, which takes over once a carrier is selected. The agent confirms load details, enforces SOPs, coordinates pickup and delivery appointments, and dispatches the load across voice, email, and text. All actions run within guardrails, with exceptions escalated when conditions change or approvals are needed.
Why it works
- Zero execution drift : confirmations and appointments don’t slip through cracks
- SOPs enforced automatically : no manual policing or rework
- Faster handoffs : carriers, shippers, and systems stay aligned in real time
- Exception-first escalation : humans step in only when conditions change
Load Monitoring Agent
Once loads are in motion, Miles runs post-booking follow-through: routine tracking, and documentation across voice and digital channels, keeping teams informed and escalating true exceptions early, when human judgment is required.
Why it works
- Onboards drivers and runs pre-pickup readiness checks
- Provides real-time tracking updates and runs routine check-ins
- Flags delays, disruptions, and risk signals early
- Collects and processes PODs and delivery documentation
- Miles does not make judgment calls. Decisions and interventions remain with your team.
How Miles fits into your stack
Three ways we power freight execution
Miles
The AI operating system for autonomous supply chains. Miles orchestrates AI agents to execute supply chain workflows end to end - across pricing, coverage, dispatch, in-transit operations, and exceptions.
Miles works with your existing TMS and operational systems and does not require a platform change to deploy.
Core TMS
Core is a standalone, cloud-based TMS from Hwy Haul that supports the full freight lifecycle at scale. It serves as a robust system of record for planning, execution, visibility, and financial workflows, with AI-driven automation built in to reduce manual effort and improve operational efficiency.
Key capabilities
- End-to-end freight management - planning, rating, tendering, dispatch, tracking, billing, settlement, and reporting
- AI-driven workflow automation and exception handling
- Load and route optimization to improve utilization and reduce cost
- Scalable, reliable architecture built for enterprise operations
*Miles integrates natively with Core out of the box, but Core is optional. Miles works with any TMS.*
Freight Brokerage
A full-service brokerage powered by 20,000+ vetted carriers Hwy Haul operates a standalone freight brokerage used to continuously battle-test Miles and its AI agents in live market conditions.
*The brokerage and software businesses operate with strict data and organizational separation.*
Start NowDiscover how Miles and TMS work together
The TMS remains the system of record for loads, rates, and workflows. Miles operatesalongside it, carrying execution forward between decisions as loads progress.
This separation keeps execution moving smoothly, reduces breakdowns after booking,and increases throughput per person without changing how teams make decisions.
TMS
The system of record where workflows, rates, policies, and approvals are defined. It remains the source of truth for operational data and decisioning.
Miles
Miles operates between people and systems, carrying execution forward between decisions as loads progress from setup through delivery.
Human-led strategy, AI-led execution
Freight operations are entering a new era. The next phase of freight growth won’t come from hiring more coordinators — it will come from increasing execution capacity per operator.
Agent-led operations allow teams to run more freight without adding headcount, keeping humans focused on decisions and relationships while AI handles follow-through. This isn’t about replacing people; it’s about giving teams 10× leverage as execution scales.
Where Miles creates leverage
Miles is designed for teams responsible for execution - wherever freight moves, decisions are made, and follow-through matters.
Freight Brokers & 3PLs
Run more loads per operator by automating carrier outreach, confirmations, dispatch, and in-transit follow-through — without adding headcount.
Shippers
Extend execution capacity across procurement, transportation, and customer service while keeping systems, policies, and oversight intact.
Carriers
Reduce back-and-forth, missed calls, and manual coordination through faster confirmations, clearer communication, and consistent execution.
Operational Proof
Proven on live freight
Results are measured on live freight operations and controlled deployments, with full auditability back to the TMS.
See Miles run real freight,
within your rules.
Try Miles